You can often take Vodafone broadband to a new UK address. Give Vodafone at least 30 days’ notice, start the request through My Vodafone and check whether the new home can receive the service.
Vodafone normally creates a new agreement for the new address, so the minimum term can restart when the connection goes live.
Quick summary
- Tell Vodafone at least 30 days before you move.
- Vodafone checks whether it can serve the new address before confirming the transfer.
- A new agreement and minimum term normally start when the new connection goes live.
- The 14-day cooling-off period at the new address does not automatically remove charges linked to the previous contract.
- If Vodafone cannot serve the new home, cancellation fees are not automatically waived.
Stay with Vodafone or switch?
Stay with Vodafone
Check the new postcode first. If Vodafone can provide a suitable service, it can arrange the transfer and any installation work.
Confirm the new monthly price, broadband speed and minimum term before accepting the move.
Check Vodafone at your new addressCompare other providers
Compare alternatives if Vodafone cannot serve the address or if starting another minimum term does not suit your plans.
Availability, speeds and introductory prices can differ considerably between neighbouring postcodes.
Compare broadband at the new postcodeStart the move through My Vodafone
Contact Vodafone as soon as you have a confirmed moving date. Vodafone asks for at least 30 days’ notice.
Start with My Vodafone or its online help. The Vodafone broadband apps guide explains which app manages the account and which app controls the home network.
If you need to speak to Vodafone, call:
- 191 from a Vodafone mobile.
- 03333 040 191 from any other UK phone.
Have the following information ready:
- Your Vodafone account details.
- Your confirmed moving date.
- The full address and postcode of the new home.
- Whether you want an existing home phone service moved.
Ask Vodafone to confirm the available package, estimated activation date and whether an engineer visit is required. If you have other Vodafone services, also confirm which billing-address records will be updated.
Check the new agreement and minimum term
Vodafone normally sets up a new agreement for the new address. A new minimum term can start on the date the broadband becomes active there, even when the previous agreement had only a few months remaining.
Ask Vodafone to confirm the new monthly price, minimum term and any changes to the package before accepting the transfer.
The new service has a 14-day cooling-off period. However, cancelling during that period does not automatically remove an early termination charge connected with the remaining minimum term at the old address.
If you do not want another long agreement, compare the cost of moving the Vodafone service with the cost of switching before confirming the order.
Prepare for installation and avoid extra charges
The new address may need an engineer visit or additional installation work. Confirm appointments carefully and tell Vodafone quickly if the moving date changes.
| Charge | Amount and when it applies |
|---|---|
| Missed engineer appointment | £110 |
| Late engineer cancellation | £60 when the appointment is cancelled after noon two working days before the visit. |
| Amending an order before installation | £15 |
| Phone socket relocation | £130 for the requested visit, plus £65 for an additional relocation. |
| Non-standard installation | Address-specific. Vodafone confirms the charge before the order is completed. |
Non-standard installation charges can apply when extra work is needed, including some installations requiring more than 15 metres of fibre cabling.
Take the Vodafone equipment with you
Take the router, power supply and any Vodafone boosters or broadband back-up equipment to the new home unless Vodafone specifically asks for them to be returned.
Connect the equipment on the activation day, factory-reset the router and leave it switched on while the new connection completes. The Vodafone router comparison explains the Power Hub and Ultra Hub 7 equipment.
Customers with Vodafone Pro 3 should also take the Super WiFi 7 Booster and 4G Broadband Back-up equipment.
If Vodafone cannot serve the new home
Vodafone says you can ask to end the agreement when it cannot provide a service at the new UK address. It may ask for reasonable evidence of the move and payment for service up to the disconnection date.
Early termination charges are not automatically waived. Ask Vodafone to confirm the final charge in writing before cancelling.
Check alternatives early so there is time to arrange another provider before moving day.
Equipment return fees
Moving the service normally means taking the equipment with you. If the agreement ends and Vodafone asks for its equipment back, return everything by the stated deadline and keep proof of posting.
| Equipment | Listed non-return charge |
|---|---|
| Standard broadband router | £99 |
| Ultra Hub router listed for Vodafone Pro II | £199 |
| Wi-Fi Booster | £40 per booster |
| Broadband Back-up equipment | £40 |
Follow the return notice supplied by Vodafone. Charges for newer Ultra Hub 7 or Pro 3 equipment may differ from the older equipment amounts listed above.
Other points to check
Moving abroad
Vodafone cannot transfer UK home broadband to an overseas address. Give 30 days’ notice to cancel. Early termination charges can apply when the agreement remains within its minimum term.
Static IP address
Vodafone may issue a different static IP after the move. Update any remote-access, VPN or hosted-service settings that depend on the old address.
Installation delays
Automatic compensation may apply to a delayed activation, an engineer no-show or an unresolved total loss of service. Keep records of appointments and Vodafone messages.
Vodafone broadband moving checklist
- Contact Vodafone at least 30 days before moving day.
- Check Vodafone availability at the complete new address.
- Confirm the package, monthly price and restarted minimum term.
- Check whether an engineer appointment is required.
- Keep the appointment available to avoid a missed-visit charge.
- Take the router, power supply, boosters and back-up equipment.
- Factory-reset and connect the router on the activation day.
- If cancelling, return the equipment and keep proof of posting.
Vodafone moving house FAQs
Can I keep the same Vodafone broadband package and speed?
Not necessarily. The packages available depend on the network serving the new address. Vodafone may offer a different speed, upload rate or connection type.
Depending on availability, the address may receive Full Fibre 150 , Full Fibre 500 or Full Fibre 910 .
Can I keep my Vodafone home phone number?
Number transfers depend on the new address and local telephone arrangements. Ask Vodafone to check the number before confirming the home move.
Should I compare Vodafone packages again before moving?
Yes. The new agreement can restart the minimum term, so compare the complete contract cost and available speed before accepting it. The Vodafone Full Fibre 910 and 500 comparison explains the differences between its two faster standard packages.
Check Vodafone at the new address first. If it is unavailable or another minimum term does not suit, compare other broadband deals for the postcode .