Moving house with Vodafone broadband: Step-by-step guide

Moving home does not always mean you need to cancel your Vodafone broadband. Vodafone lets many customers move their broadband (and phone service, if you have it) to a new UK home, but you need to plan ahead and understand the key charges and contract rules.

Quick summary

Step 1: contact Vodafone and book the move

Vodafone asks for at least 30 days’ notice, so contact them as soon as you have a moving date.

Vodafone’s main contact options for this type of request are:

• Call 191 from a Vodafone mobile (free)
• Call 03333 040 191 from any other UK phone (standard call charges apply)

When you call, have these details ready:

• Your account details
• Your moving date
• The full postcode of your new home
• Whether you want your phone service moved as well (if you have a landline)

Vodafone will check availability at the new home, then book the transfer if it can provide service there.

Step 2: check what happens to your contract when you move

Vodafone treats a home move as a change to your service arrangement. That can mean:

• Vodafone sets up a new agreement for the new home
• A new minimum term can start from the day your broadband goes live at the new home

This is the part many people miss. Even if you are mid-contract now, your move can reset the minimum term. It is worth asking Vodafone to confirm the new minimum term and monthly price during the move booking call.

If you cancel soon after moving

Vodafone notes an extra point that can catch people out:

When you move home, Vodafone sets up your broadband again at the new address under a new agreement. You then get a 14-day cooling-off period from the day it goes live at the new home.

However, if you use that 14-day window to cancel the new agreement, Vodafone can still charge you an early termination fee if your previous contract (at your old address) was still within its minimum term at the time you moved.

So the 14-day cooling-off period at the new home does not automatically wipe out fees linked to the remaining months on your earlier minimum term.

If you are unsure whether you want to stay with Vodafone after you move, ask Vodafone to explain the contract outcome before you confirm the transfer.

Step 3: plan your installation and avoid avoidable charges

A move can trigger an engineer visit or a new connection at the new home. Vodafone’s standard connection charges for common installs can be £0, but the “extras” can add up if dates change or appointments go wrong.

Here are the main charges to watch:

• Missed engineer appointment: £110
• Late cancellation of an engineer visit: £60 (Vodafone applies this when you cancel after noon, two working days before the appointment)
• Amend an order before install: £15
• Phone socket relocation (requested service visit): £130, plus £65 for an additional relocation

Vodafone also notes that some installs count as non-standard. For example, if the fibre cable needed to connect the premises exceeds a certain length (Vodafone references 15 metres), a non-standard installation fee may apply. Vodafone says it will confirm which installation applies at point of sale.

Tips to reduce delays

• Book the move as early as you can, especially in busy moving periods.
• If you need an engineer visit, keep the appointment window clear.
• If your moving date changes, update Vodafone quickly to reduce the chance of late change fees.

Can you take Vodafone broadband with you to a new address?

Yes, Vodafone can transfer your broadband to a new UK home if it can provide service there.

The key steps are:

1. Give Vodafone at least 30 days’ notice.
2. Vodafone checks service availability at the new home.
3. Vodafone books the transfer and any install work needed.
4. You take your Vodafone router with you unless Vodafone tells you otherwise.

If you have Vodafone Pro equipment such as boosters or a broadband backup dongle, keep those with your router and take them to the new home as well.

What if Vodafone cannot provide service at the new home?

If Vodafone cannot provide service at the new UK home, Vodafone says you can request to end the agreement if you provide reasonable evidence of the move and pay charges up to the disconnection date.

Vodafone also states it may apply termination fees and other charges, depending on the situation. This is why it helps to do the availability check early. If Vodafone cannot provide service at the new home, you want time to compare alternatives and plan your switch.

Moving abroad with Vodafone broadband

Vodafone cannot provide its UK home broadband service at an overseas home.

If you move abroad:

• You need to cancel with 30 days’ notice.
• If you are still in your minimum term, Vodafone applies early termination fees.

Changing your address with Vodafone

A moving-home request usually updates your service address as part of the transfer booking. Vodafone handles this through its broadband team, so calling is the most direct option.

If you also have other Vodafone services, ask Vodafone to confirm which address records it will update so your billing details stay consistent.

Vodafone broadband cancellation fees: what to expect

Vodafone uses a 14-day cooling-off period from activation. Outside that window, Vodafone applies early termination fees if you cancel during your minimum term.

Here is the general way Vodafone describes it:

• If you cancel at least 14 days after activation and you are still in your minimum term, Vodafone calculates an early termination fee using your monthly price and the number of months remaining.
• If your minimum term has ended, you can cancel at any time but Vodafone still asks for 30 days’ notice.

If you are moving home and Vodafone sets up a new minimum term, treat that activation date at the new home as the key date for cancellation rules.

Returning equipment and non-return fees

If you cancel and Vodafone asks for equipment back, return it on time and keep proof of posting. Vodafone lists non-return charges for certain broadband equipment, including:

• Broadband router: £99
• Ultra Hub router (Vodafone Pro II): £199
• Wi-Fi Booster: £40 per booster
• Broadband Back-up equipment: £40

These charges usually appear when an order is cancelled or equipment is not returned as required.

Static IP customers: expect changes after a move

If you pay for a static IP, Vodafone notes that a house move can mean Vodafone needs to issue a new static IP. If you use remote access, VPNs, or hosted services at home, plan to update any settings that rely on your old IP.

Compensation if an install date slips

When you move home, delays can happen. Vodafone references automatic compensation in situations such as:

• A delayed start date when Vodafone does not activate your service on the date it agreed
• An engineer no-show or late cancellation
• Total loss of service that Vodafone does not fix within the stated timeframe

If you rely on broadband for work, keep records of dates and messages so you can query compensation if the conditions apply.

A moving house checklist for Vodafone broadband

Use this simple checklist before you move:

• Contact Vodafone at least 30 days before moving day.
• Ask Vodafone to confirm the broadband package, monthly price, and minimum term at the new home.
• Confirm whether an engineer visit is needed.
• Keep the install appointment free to avoid missed-visit charges.
• Take your router, power supply, and any boosters or backup dongle to the new home.
• If you cancel, return equipment quickly and keep proof of posting.

FAQs

Can I move Vodafone broadband during my contract?

Yes, Vodafone can transfer your broadband to a new UK home, and it may place you on a new agreement with a new minimum term from the activation date at the new home.

Does moving house cost money?

It can. Some standard connection charges can be £0, but Vodafone lists charges for missed appointments, late changes, and requested wiring work such as socket relocation. Non-standard installs can also add costs.

What phone number do I call to move my broadband?

Call 191 from a Vodafone mobile, or 03333 040 191 from any other UK phone.

What happens if I move to a place Vodafone cannot serve?

Vodafone says you can request to end the agreement with evidence of the move and pay charges up to disconnection. Vodafone also says it may apply termination fees depending on the circumstances, so check this early.