Virgin Media M250 Deal
Mid-range cable broadband at a low monthly price
M250 is a good-value Virgin Media package for families who stream, browse and game. You get 264Mb download and 25Mb upload on average, with no phone line needed.
How we worked it out
| 24 months incl. April rises | £551.76 |
| of which price rises (£4 each April) | £96 |
| Setup | £0 |
| Total you pay | £551.76 |
| ÷ 24 months | £22.99 |
25Mb upload on every M250 line, with 132Mb download guaranteed
Is 264Mb download and 25Mb upload a good speed for my use?
M250 handles a family of four streaming, gaming and on video calls together. Upload is usually the first thing to feel busy.
Choose your household, then tweak what happens at peak time
Figures use typical speeds for each activity, all running together
Is Virgin Media M250 reliable?
Yes. Virgin Media guarantees half the average speed, and cable speeds dip only slightly in the evening. The 25Mb upload is the weak spot.
- Virgin Media expects 267Mb to 274Mb on most lines
- 132Mb is the guaranteed minimum
- Cable holds 94.2% to 97.9% of its speed in the evening (Ofcom)
- The best Ofcom result for Virgin Media cable
- Below 20ms, online games feel responsive
- Full fibre answers faster, at 5 to 7ms
- Virgin Media expects 26Mb on most lines
- Half the upload of M500
- One tenth of the download speed
Where 25Mb upload struggles, compared with 300Mb symmetrical full fibre
See how M250 copes with what you do
Figures from Virgin Media's published speed table and Ofcom's research into home broadband on cable.
Virgin Media Hub 5 router: is it any good?
Yes. Virgin Media offers the Hub 5 with M250 on most orders, though some broadband-only customers still get the older Hub 3. The Hub 5 is a Wi-Fi 6 router and copes with 264Mb easily.
Virgin Media Hub 5
Free with M250 on most new orders
- Far faster than M250 needs, so the router is never the bottleneck
- Wi-Fi 6 keeps phones, TVs and consoles connected together
- Strong 5GHz signal from four antennas
- Ethernet ports for a TV or console that needs a steady connection
- Works with WiFi Max pods if one hub isn't enough
- Some broadband-only orders still come with the older Wi-Fi 5 Hub 3
- Wi-Fi 6 only, with no 6GHz band
- Virgin Media only promises Wi-Fi speed in every room with paid WiFi Max
In rooms far from the hub, older Wi-Fi 5 phones and laptops won't reach 264Mb. Plug TVs and consoles in with a cable if you can.
Does your home need more than one hub?
Router options with M250
| Option | What you get | Best for |
|---|---|---|
| Hub 5Included | Wi-Fi 6 router, free on most M250 orders. No guaranteed Wi-Fi speed in each room. | Flats and two-bed homes |
| WiFi Max£8 extra per month | Adds up to three pods for whole-home Wi-Fi. Virgin Media promises 30Mb or more in every room, or gives a £100 bill credit. | Bigger homes and thick walls |
| VoltWith an O2 Pay Monthly plan | O2 Pay Monthly customers get a faster broadband speed and WiFi Max at no extra cost. | Households already with O2 |
Customer service: how does Virgin Media do?
Virgin Media is average for complaints. Ofcom's latest figures put it level with the UK average, below Vodafone and BT and above Sky and Plusnet.
Complaints to Ofcom by provider
Per 100,000 broadband customers · fewer is better
Ofcom, January to March 2026
Getting help from Virgin Media
- Help is available by phone, web chat and the My Virgin Media app
- The app lets you run a line check and report a fault
- Unresolved complaints can go to an independent ombudsman after eight weeks
Source: Ofcom's quarterly report on telecoms and pay-TV complaints.
Should you choose Virgin Media M250?
Pros
- Competitively priced mid-range plan
- Free Wi-Fi 6 router on most orders
- TV and phone options
Cons
- Upload speed is just 25Mbps
- Altnets such as Community Fibre offer cheaper plans with symmetrical speeds
Conclusion
Virgin Media is one of the more reliable providers, and M250 is a good choice for broadband on its own or bundled with TV. Before you choose, compare it with the cheaper packages and faster upload speeds from altnets.
Alternatives to Virgin Media M250
Five rival packages at similar speeds, set against M250. Pick a priority to see who comes out on top.
| Download / upload | 150Mb / 27Mb or 150Mb |
| Setup | Free |
| Reward | £120 voucher |
| Monthly price | £21 |
| Real monthly cost | £19.50 |
| Total over 24 months | £468 |
| Download / upload | 150Mb / 31Mb |
| Setup | Free |
| Reward | None |
| Monthly price | £21 |
| Real monthly cost | £21 |
| Total over 24 months | £504 |
| Download / upload | 145Mb / 30Mb |
| Setup | Free |
| Reward | £140 voucher |
| Monthly price | £22.99 |
| Real monthly cost | £21.16 |
| Total over 24 months | £507.76 |
M250 against a rival
| Virgin Media M250 | Vodafone Full Fibre 150 | |
|---|---|---|
| Avg download | 264Mb | 150Mb |
| Upload | 25Mb | 27Mb or 150Mb |
| Router | Hub 5 (Wi-Fi 6) | Power Hub (Wi-Fi 6) |
| Ofcom complaints | 6 | 8 |
| Setup | Free | Free |
| Reward | None | £120 voucher |
| Monthly price | £18.99 | £21 |
| Price rise | £4 each April | £3.50 each April |
| Real monthly cost | £22.99 | £19.50 |
| Total over 24 months | £551.76 | £468 |
| Get deal | Get deal |
Deals checked October 2026, new customers only. Complaint figures: Ofcom, January to March 2026.
Virgin Media M250 FAQs
Is 264Mb fast enough for a family?
Yes, for most families of four. It runs several 4K streams, online gaming and video calls at the same time.
What happens if M250 is slower than promised?
Virgin Media guarantees at least 132Mb download. If it can't fix a slower line within 30 days, you can leave without paying an exit fee.
Is 25Mb upload enough?
For video calls and photo uploads, yes. Large video files and cloud backups take much longer than on full fibre.
Should I choose M250 or M500?
M250 is enough for most homes of up to four people. Choose M500 if several people game, stream 4K and download at once.
Should I choose M250 or M125?
M125 covers one or two light users. M250 gives a family streaming in 4K more speed to share.
Is Virgin Media M250 good for gaming?
Yes. Cable latency is low enough for online games, and a 50GB game downloads in about 28 minutes.
Can I add TV to Virgin Media M250?
Yes. Virgin Media offers M250 in bundles with its Stream and TV 360 services.
Which router comes with Virgin Media M250?
Most new customers get the Wi-Fi 6 Hub 5. Some broadband-only orders still get the older Hub 3.
Can I get Virgin Media M250 at my address?
Only in Virgin Media cable areas. Enter your postcode in the deal box to check.
Is M250 good for working from home?
Yes for one person on video calls. With several people on calls and sending files, the 25Mb upload gets busy.