Based in Cowes on the Isle of Wight, WightFibre operates full fibre FTTP (Fibre-to-the-Premises) wired network capable of delivering ultrafast speeds and symmetrical upload speeds.

WightFibre broadband
  • WightFibre offers affordable ultrafast broadband options over full fibre networks.
  • The service offers symmetrical speeds. The upload speed is the same as the download speed.
  • All plans include Plume WiFi Hub with HomePass.
  • WightFibre offers Netgem TV add-on as well as 1 month contract.


  • WightFibre offers ultrafast download speeds from 100Mbps to 900Mbps, perfect for 4K streaming, online gaming and connecting multiple devices.
  • WightFibre broadband is truly unlimited, with no data caps and no traffic shaping.
  • The average latency of the WightFibre network is around 9 m/s, much better than Virgin Media (14 m/s). Low latency helps and improves video calls and online gaming.
  • Plume WiFi Hub is provided with HomePass feature and adaptive WiFi technology to optimize and increase WiFi speed and coverage in every room of your home.
  • You can use SuperPods to boost WiFi speeds in WiFi blackspots in your home.

WightFibre Router

The WightFibre Plume included in all products is powered by an adaptive WiFi or cloud orchestrated WiFi system. This latest technology optimizes WiFi speed and coverage in your home.

WightFibre router

Plume Features

  • Adaptive WiFi that manages the WiFi signal using AI technology
  • Parental controls
  • Guest network
  • Advanced security 


  • The WiFi system includes a SuperPod, which needs to be connected to a router to optimize home WiFi.
  • SuperPods come with tri-band frequencies and can be managed using the Plume app.
  • You can connect up to 45 devices to a single Pod.
  • SuperPod’s WiFi range is 10-12 meters through walls. WightFibre offers additional SuperPods and PowerPods for an additional fee.

WightFibre Home Phone

With WightFibre, you don’t need a traditional landline phone, you get Internet-based (VoIP) home phone service.

WightFibre phone

You can add following home phone packages: 

  • Evening & Weekends – Weekend calls to UK landlines and mobiles
  • Anytime calls – Anytime calls to UK landlines and mobiles
  • Anytime Calls International – Anytime calls to UK landlines & mobiles and 33 destinations.

Netgem TV

Netgem TV


  • HD / 4K enabled Pause, Rewind, Record TV box included
  • 100+ freeview channels (15 in HD)
  • Unlimited on-demand videos via popular apps – BBC iPlayer, ITV Hub, All4, My5 and UKTV
  • Access to online streaming services like Prime Video, YouTube, Rakuten TV, BritBox, hayu, Hopster and more
  • Mobile app to watch Netgem TV on mobile devices

Customer service

WightFibre offers one of the best customer service in the UK, with a Trustpilot rating of 4.7 out of 5.

WightFibre offers UK based customer service. 

  • It’s official website has a help section with information on broadband, phone, TV and billing.
  • Online chat
  • Customer service by phone – 01983 24 24 24

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