Vodafone is a popular broadband provider due to its attractive prices. The UK’s fifth largest broadband provider offers unbeatable prices to customers looking for fibre broadband deals. The Pro plan is perfect for families looking for guaranteed WiFi speeds.
Overview
- Vodafone offers full fibre FTTP broadband and FTTC broadband with speeds from 38Mbps to 910Mbps. You can also get symmetrical upload speeds in full fibre FTTP network areas.
- Vodafone broadband includes Vodafone WiFi Hub router (dual band, 802.11ac WiFi, 4 gigabit, 7 antennae), PAYG calls and 6 month F-Secure Safe internet security.
- You get £3 discount a month when taken with Vodafone’s SIM only plans.
- Vodafone Pro packages include Super WiFi + Guarantee, One year Norton 360 Premium and 4G broadband backup. The Pro service also offers premium customer support, regular line checks, and free upgrades from FTTC to FTTP service.
- Vodafone Pro Extra plans include Apple TV 4K, Free anytime UK calls
- You are also provided with a broadband app to manage connectivity and free parental controls for online protection.
Vodafone Broadband Deals
Vodafone offers three superfast, fibre broadband plans which come with an average download speed of 38Mbps , 67Mbps and 100Mbps. Vodafone Ultrafast broadband plans come with 200Mbps and 500Mbps average download speeds. Vodafone Gigafast broadband comes with an average download speed of 910Mbps.
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| Fibre Broadband (FTTC) Speed: 38Mbps – 67Mbps | £20 – £25 |
| Full Fibre Broadband (FTTP) Speed: 67Mbps – 900Mbps | £25 – £44 |
Vodafone Fibre broadband (FTTC)
Vodafone offers two starter level fibre packages without much price difference. Both the services are offered via FTTC (fibre to the cabinet) technology which uses fibre and copper cabling.
| Plan | Average Download speed | Average Upload speed |
|---|---|---|
| Fibre 1 | 38Mbps / 41Mbps | 10Mbps |
| Fibre 2 | 67Mbps / 82Mbps | 20Mbps |
- Vodafone Fibre 1 comes with an average download speed of 38Mbps and an average upload speed of 10Mbps.
- Vodafone Fibre 2 is twice as fast as Fibre 1, with an average download speed of 67 Mbit/s and upload speed of 20 Mbit/s.
Vodafone FTTP Full Fibre broadband
Vodafone full fibre broadband (Fibre to the premises) service is delivered via Openreach and CityFibre networks.
Full fibre broadband is delivered through fibre optic cables that run directly to the premises or building. It offers faster download and upload speeds and is not prone to dropouts or connection issues compared to Fibre to the cabinet broadband. Full fibre FTTP broadband is ideal for busy households where multiple people use the Internet at the same time. It also reduces buffering and lag to give you the best internet experience possible.
Vodafone offers full fibre and Gigafast broadband (910Mbps) via CityFibre’s FTTP network, offering symmetrical speeds (uploads are the same as downloads) in major UK cities.
| Plan | Average Download speed | Average Upload speed |
|---|---|---|
| Full Fibre 100 | 100Mbps | 20Mbps / 100Mbps (FTTP) |
| Full Fibre 200 | 200Mbps | 70Mbps / 200Mbps (FTTP) |
| Full Fibre 500 | 500Mbps | 70Mbps / 500Mbps (FTTP) |
| Gigafast | 910Mbps | 115Mbps / 910Mbps (FTTP) |
Vodafone offers following FTTP plans:
- Vodafone Full Fibre 100 (symmetrical) comes with an average download and an upload speed 102Mbps. Openreach based asymmetric service offers an average upload speed of 20Mbps.
- Vodafone Full Fibre 200 (symmetrical) comes with an average download and an upload speed 500Mbps. The asymmetric service offers an average upload speed of 20Mbps.
- Vodafone Full Fibre 500 (symmetrical) comes with an average download and an upload speed 500Mbps. Openreach based asymmetric service offers an average upload speed of 70Mbps.
- Vodafone Gigafast offers an average download speed of 910Mbps. Both symmetrical and asymmetrical services (115Mbps upload speed) are available.
Reliability
The Ofcom broadband speed report for 2021 revealed interesting findings regarding the different tiers of fibre broadband offered in the UK.
To get a better idea of Vodafone’s broadband performance in real-world conditions, it is advisable to consider these findings when evaluating their broadband plans.
During peak hours, from 8pm to 10pm, the report stated that FTTC (Fibre to the Cabinet) broadband with speeds between 35Mbps and 38Mbps was able to provide an average peak time speed of 36Mbps, while Vodafone Fibre 1 with the same tier of service offered a slightly higher average peak speed of 36Mbps. FTTC with speeds between 63Mbps and 67Mbps offered by Vodafone Fibre 2, on the other hand, was found to provide a remarkable average peak speed of 62.4Mbps during the same period.
Furthermore, the report highlighted that FTTP (Fibre to the Premises) broadband with a speed of 145Mbps was able to achieve a peak time average speed of 145.7Mbps, showing a consistent and reliable speed even during peak hours.
- FTTC (35Mbps – 38Mbps) Vodafone Superfast 1 – 36Mbps
- FTTC (63Mbps – 67Mbps) Vodafone Superfast 2 – 62.4Mbps
- FTTP (145Mbps) – 145.7Mbps
Availability
The UK has gradually rolled out ultra-fast and gigabit broadband, offering speeds of 500Mbps or higher in the last few years. Although these tiers of broadband are only available to 25% of UK households, they are ideal for heavy applications such as 8K video streaming, multiplayer online gaming and video calls.
As of 2022, 95% of UK households have access to Vodafone Fibre 1 and Fibre 2, while 40% of UK households have full fibre FTTP broadband with speeds ranging from 100Mbps to 500Mbps, and the availability will continue to increase in the coming years.
- Fibre 1 and Fibre 2 – 95% of the UK homes
- FTTP 100Mb and 200Mb – 40% of the UK homes
- Ultrafast & Gigafast (500Mbps+) – 25% of the UK homes
Vodafone WiFi Hub
Vodafone WiFi Hub (THG3000G) is the standard router supplied with Vodafone fibre broadband packages including Fibre 1, Fibre 2 and Pro plans. It supports WiFi 5 and comes with four gigabit connections and seven antennas.
Specification
- Model: THG3000G (VoX 3.0)
- 802.11ac WiFi
- Dual bands (2.5GHz and 5GHz)
- Four gigabit connections
- Seven antennae
- Smart channel selection
- Provision for guest network
- Two USB ports
- WPA2 security
Vodafone Ultra Hub
The new WiFi 6E Ultra Hub is included with Vodafone Pro II plans that guarantee minimum WiFi speeds and coverage throughout the home.
- Ultra Hub can support speeds up to 9Gbps.
- The Vodafone Ultra Hub with Super WiFi 6E Boosters allows users to connect up to 150 devices simultaneously and take full advantage of full-fibre speeds.
- According to Vodafone, this WiFi setup can facilitate faster internet speeds for gaming and streaming even when connecting 100+ devices.
Specification
- Model: THG3000G (VoX 3.0)
- 802.11ax WiFi
- Tri-band Wi-Fi 6E (2.4GHz + 5GHz + 6 GHz )
- Three gigabit connections
- 2 FXS voice ports for voice calls
- Seven antennae
- Smart channel selection
- Provision for guest network
- Two USB ports
- WPA3 security
Vodafone Super WiFi
Vodafone Super WiFi is a feature that is included with Vodafone Pro and Pro II broadband subscriptions, offering users consistent and reliable WiFi connectivity and ensuring a strong and stable signal in every room.
With the guarantee of 10 Mbit/s speed in every room and the option for up to three WiFi boosters to solve any WiFi problems in your home, Vodafone Super WiFi is a convenient and reliable solution for ensuring strong and stable WiFi coverage.
Pro II Broadband customers also receive dedicated support from WiFi Xperts to troubleshoot and fix any WiFi issues that may arise. Additionally, they get 4G broadband backup, meaning that the WiFi hub can connect to Vodafone’s 4G mobile network in the event of a broadband outage, ensuring that you always have access to a stable and reliable connection.
WiFi Boosters
Super WiFi boosters are small devices that can be added to your Vodafone broadband package to extend and boost your WiFi signal throughout your home. They work together with your existing WiFi router to create a mesh network, ensuring a seamless WiFi signal in every room
- The new Super WiFi Plus boosters come with the latest WiFi 6 technology for reliable speed and coverage.
- They have Alexa built in and can be managed with voice commands.
Vodafone Business Broadband
Vodafone Business Broadband in the UK offers a range of features to support businesses, including flexible speed options up to 900Mbps, a static IP address, an advanced Ultra Smart router, business-grade security features, and 24/7 dedicated support. Additionally, Vodafone offers flexible contracts with the option for add-ons such as Super WiFi, 4G backup, and Pro, making it a reliable and flexible option for businesses with varying needs.
Features
| Average Download speeds | 38Mbps, 67Mbps, 100Mbps, 200Mbps, 500Mbps, 900Mbps |
| Router | Ultra smart router |
| Static IP | Included |
| Super WiFi | Included in Pro packages |
| 4G backup | Included in Pro packages |
| Setup | Free |
| Contract length | 36 / 24/ 12 months |
| Monthly cost | From £17.08 a month |
Vodafone provides business broadband via full fibre, FTTP (fibre to the premises) network connecting over 25 towns and cities in the UK.
Customer Service
According to Ofcom’s 2022 report, Vodafone underperformed in terms of overall customer service, but more broadband customers (81%) were satisfied with the speed of service.
- Satisfied Vodafone broadband customers – 77%
- Vodafone broadband customers with reason to complain – 26%
- Satisfied Vodafone home phone customers – N/A
- Number of broadband complaints per 100k customers – 64
- Average call waiting time – 1.18 minutes
Vodafone’s ranking in several categories was lower than the average. Compared to the average, a significantly higher percentage of customers had a genuine reason to complain frequently.
However, the process of handling complaints was satisfactory at 45%, however, the volume of complaints was high, when compared to the average.
Customer Support
Vodafone offers a 24/7 live chat service on its website. Its digital assistant, TOBi, helps customers get answers to their questions and connect with support staff for further assistance.
You can also reach them by phone at the following numbers:
- 191 from Vodafone mobile
- 0333 304 0191 (within UK)
- 0044 7836 191 191 (outside UK)
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