Trooli broadband

Trooli is a Kent-based full fibre broadband provider (fibre to the home), delivering ultra-fast fibre broadband services to homes and businesses in the South East of England.

Trooli is one of the UK’s alternative fibre networks, such as Hyperoptic and Community Fibre which use their own fibre network, not based on Openreach network.  

Trooli Broadband

Trooli broadband packages offer ultrafast speeds starting from 300Mbps download speed and symmetrical upload speeds via its truly full fibre network. 

Trooli is one of the ISPs offering the latest WiFi 6 routers, offering its customers the best WiFi performance and guaranteed, ultrafast speeds.

Trooli home broadband includes Trooli Premium Hub 2 FTTP router (Technicolor DGA2231) 

Trooli business broadband includes Trooli Enterprise Hub 1 FTTP router (Technicolor Billion 8900AX-2400a)

Trooli broadband is a bit expensive and has limited availability.


All Trooli broadband plans come with ultrafast speeds, giving you lag-free internet and low latency and ping times, perfect for live gaming and streaming 4K video.

Depending on the number of devices you connect at the same time, you can choose the broadband plan that best suits your needs.

  • 300Mbps plan comes with an average download speed of 300Mbps and an average upload speed of 100Mbps. 
  • 500Mbps plan comes with an average download speed of 500Mbps and an average upload speed of 200Mbps. 
  • 900Mbps plan comes with an average download speed of 900Mbps and an average upload speed of 300Mbps.

Trooli routers

Trooli offers Technicolour routers with home and business broadband packages. Both Premium Hub 2 router and Enterprise Hub 1 router are designed for FTTP full fibre connections and have the following specifications.

Trooli Routers


Details Premium Hub 2 Enterprise Hub 1
Type Home router Business router
Model Technicolor DGA2231 Technicolor Billion 8900AX-2400
WiFi standard 802.11ac 802.11ac
Dual bands 2.4Ghz and 5Ghz 2.4Ghz and 5Ghz
Ports 1 GE WAN port
4 GE LAN ports
2 FXS ports for phone or fax
2 x USB 2.0 ports
Triple-WAN ports for 3G/4G LTE, VDSL2/ADSL2+ fallback, EWAN for broadband connectivity.
4 Gigabit LAN ports
1 USB 2.0 port
IPv4 & IPv6 enabled yes yes
Other features   Powered by Wave2 11ac technology.
Throughput of 2400Mbps

Trooli Business Broadband

Trooli business broadband plans offer guaranteed, symmetrical upload speeds which means you get the same upload and download speeds. 

  • Includes WiFi 6 router
  • Includes 1 static IP address, you can add up to 5 static IP addresses.
  • Seven days a week UK based customer support

There are three business broadband plans:

  • Boost 300 plan
    300Mbps average speed
  • Boost 500 plan
    500Mbps average speed
  • Boost 900 plan
    900Mbps average speed


Trooli fibre network currently covers over 170,000 homes in Kent, Berkshire, Buckinghamshire, East Sussex, East Anglia, Suffolk and Hampshire. It is building and expanding its network to cover 400,000 homes by the end of 2022. Its FTTP network is expected to reach 1 million premises by the end of 2024.

Customer service

Trooli has a TrustScore of 3.9 in Trustpilot reviews. 72% of users gave it 5 stars, which is really good. Trooli is also rated 3.3 out of 5 based on 66 Google reviews.

Trooli offers customer support via telephone, live chat and email. You can contact Trooli to raise a complaint using any of these options so your issues can be resolved quickly by the customer support team.

  • You can call the Trooli helpdesk on 0800 358 7680 
  • Support: (Mon-Fri 8:30 – 18:00, Sat-Sun & Bank Hol 09:00 – 17:00).
  • Email: 
  • You can also check their help centre 
  • You can also mail to this address:
    Customer Services, Trooli, 18 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE, UK
Trooli Customer Support

Trooli puts customer service at the forefront and strives to improve the customer service experience by providing a knowledge base and presenting information in a way that customers can easily understand.

The Trooli help page (Help Centre) consists of three sections – FAQ, Guides, and Troubleshooting.

The FAQ section covers a variety of topics including Trooli’s FTTP network, routers, installation, VoIP, WiFi, billing, and moving home. You will find answers to your questions on these topics.

Likewise, Trooli offers guides and tips to help you install fibre broadband, troubleshoot WiFi issues, or optimize WiFi in your home.

The troubleshooting section will help you with common problems like slow speeds and disconnections.

In addition, its customer service team provides information on service and customer issues through live chat.

Latest Deals

Offer: 1 month free

Full Fibre 300 – £35
Avg. speed: 300Mbps

Full Fibre 500 – £48
Avg. speed: 500Mbps

Full Fibre 900 – £68
Avg. speed: 900Mbps

Business – £50 – £90
Avg. speed: 300Mbps – 900Mbps

Compare Broadband Deals