Shell Energy offers simple, low-cost broadband packages and exclusive rewards to its energy customers. It mainly uses Openreach but also TalkTalk’s infrastructure in some areas.
Shell Energy offers various options like superfast fibre and ultrafast fibre. The mid-range packages are cheaper and affordable.
Standard packages including fibre come with landline and pay-as-you-go call while full fibre FTTP packages don’t have a landline.
Shell Energy broadband customers get exclusive rewards and fuel discounts at Shell Energy stations.
Shell Energy gives a basic Wi-Fi router (Technicolor TG588V V2) for their ADSL plan (11Mbps) and a dual-band Wi-Fi router (Technicolor DWA0120) for their fibre broadband packages.
Shell Energy broadband speeds
Shell Energy offers different speeds on their broadband plans, but the faster fibre speeds are available only in select areas.
| Plan | Average Download speed | Average Upload speed |
|---|---|---|
| Fast | 11Mbps | 1Mbps |
| Superfast Fibre | 38Mbps | 9Mbps |
| Superfast Fibre Plus | 67Mbps | 17Mbps |
| Full Fibre 100 | 106Mbps | 19Mbps |
| Ultrafast Fibre | 140Mbps | 25Mbps |
| Ultrafast Fibre Plus | 290Mbps | 45Mbps |
- Fast Plan offers an average download speed of 11Mbps and an average upload speed of 1Mbps. Suitable for light browsing and emailing.
- Superfast Fibre comes with an average download speed of 38Mbps and an average upload speed of 9Mbps. Ideal for households with multiple devices, for smooth streaming and online gaming.
- Superfast Fibre Plus Plan provides an average download speed of 67Mbps and an average upload speed of 17Mbps. It is suitable for for large file downloads and ultra HD video streaming.
- Full Fibre 100 Plan offers an average download speed of 106Mbps and an average upload speed of 19Mbps, this plan is suitable for heavy internet users, streaming, gaming, and video conferencing.
- Ultrafast Fibre Plan comes with an average download speed of 140Mbps and an average upload speed of 25Mbps. Great for activities like 4K video streaming and large file uploads.
- Ultrafast Fibre Plus Plan provides an average download speed of 290Mbps and an average upload speed of 45Mbps. It is perfect for very busy households, for multiple devices and high bandwidth applications.
Shell Energy WiFi router
Shell Energy provides different routers for their fibre broadband and ADSL customers.
If you have a fibre broadband plan, you will receive an advanced router called the Technicolor DWA0120.
For those with the ADSL plan, a basic router called the Technicolor TG588 v2 is provided.
The Technicolor DWA0120 Wi-Fi router is more advanced, featuring the 802.11ac Wi-Fi standard, dual bands, and 4 gigabit ports. This router is great for faster internet connections and can handle multiple devices without any problems.
In contrast, the Technicolor TG588 v2 is a simpler router with a single band, 802.11b/g/n Wi-Fi, and 4 Ethernet LAN ports. This router is suitable for basic internet connections.
Home phone
Shell Energy offers various call plans for their broadband customers who frequently use their home phones. These plans are helpful because standard pay-as-you-go (PAYG) call rates can be costly.
- Evenings & Weekends Calls – This plan includes calls to UK landlines and UK mobiles during evenings and weekends, providing affordable rates for those who mostly make calls during off-peak hours.
- Anytime Calls – This plan covers calls to UK landlines at any time of the day. It’s suitable for customers who frequently make calls to landlines and want the flexibility to call without worrying about the time.
- Anytime Plus Calls – With this plan, customers can make calls to both UK landlines and UK mobiles at any time. It’s perfect for those who often call both landlines and mobiles and want the convenience of unlimited calling.
- International Calls – This plan caters to customers who need to make calls to international numbers. It offers affordable rates for calling friends and family members in other countries.
Customer Service
Shell Energy provides customer support through various options as follows:
- Live chat – Shell Energy provides this facility from 8am to 9pm on weekdays and 9am to 4pm on Saturdays.
- Phone – For direct communication, call their customer service at 0330 094 5801 between 8am and 8pm on weekdays and 9am to 4pm (Saturdays).
- Email – Fill the contact form on their website and send your queries. You will get replies via email.
- Social media – Shell Energy also offers support on Twitter and Facebook