KCOM Broadband

KCOM is the biggest, local broadband provider in the Hull area while its FTTP (fibre to the premises) based fibre broadband service is also available in parts of East Yorkshire and Lincolnshire.

KCOM has built its own fibre network which directly connects the premises without copper cables, ensuring higher speeds and better reliability.

KCOM broadband
  • KCOM fibre broadband is truly unlimited and includes q dual band, 802.11ac WiFi router
    KCOM Lighthub A (Zyxel XMG3927) or KCOM Lighthub B (Technicolor DGA2231)
  • It also offers Smart Wi-Fi which uses mesh Wi-Fi system to improve home coverage and WiFi speeds in all rooms throughout the home.
  • KCOM offers extras like free access to public WiFi hotspots in Hull City centre.
  • KCOM Pro is premium service from the provider to fix all technical issues related to to slow connections and WiFi. KCOM arranges for technicians to come to the door to fix problems in the network.
  • KCOM broadband are expensive when compared to other providers.


KCOM lightstream full fibre broadband offers four different speeds.

Plan  Speed (D/U)
Full Fibre 100 100 Mbps /
30 Mbps
Full Fibre 300 300 Mbps /
75 Mbps
Full Fibre 500 500 Mbps /
100 Mbps
Full Fibre 900 900 Mbps /
180 Mbps
  • Full Fibre 100 is an entry-level fibre plan with an average download speed of 100 Mbps and upload speed of 30 Mbps.
  • The Full Fibre 300 has an average download speed of 300 Mbit/s and an upload speed of 75 Mbit/s.
  • Full Fibre 500 is a superfast plan with an average download speed of 500Mbps and upload speed of 100Mbps.
  • Full Fibre 900 is the fastest fibre bundle with an average download speed of 900Mbps and upload speed of 180Mbps.

Flex Packages 

Kcom flex packages

KCOM provides affordable broadband and bundled services to eligible customers who cannot afford fibre broadband and phone service.

To get Flex full fibre broadband and phone service, the customers must provide details such as income support, pension credit, universal credit (with zero earnings) and Employment and Support Allowance (EAS).

Full Fibre Flex comes with 30Mbps average download speed.

KCOM Lighthub router and Smart Wi-Fi

KCOM offers Lighthub-A router designed for full fibre broadband (FTTP) connections. It supports ultrafast G.Fast fibre broadband and Gigabit speeds.

KCOM Lighthub route


  • Model – ZyXEL XMG3927-B
  • WiFi standard – 802.11 b/g/n/ac
  • Top speeds – 2333Mbps (5GHz and 2.4GHz) 
  • 4 Gigabit ethernet ports
  • 1 Gigabit WAN port
  • 1 RJ11 DSL port
  • 1 USB port
  • 4G backup with USB dongle

Smart Wi-Fi

With Smart Wi-Fi, you can eliminate Wi-Fi not-spots and ensure that all connected devices get faster speeds in every room of your home.

KCOM Smart WiFi

The mesh WiFi system connects Lighthub router and WiFi 6 access points to increase speed and coverage in your home. The MPro app helps you manage and optimise the access points for the best Wi-Fi experience.


KCOM broadband is available both inside and outside of the Hull area. Its FTTP network covers selected areas in East Yorkshire and North Lincolnshire.

KCOM coverage map

Outside of the Hull, KCOM has yet to expand its availability. An estimated 45,000 premises outside Hull are within the reach of the KCOM network. Depending on demand, the network may expand to other regions such as Epworth, Haxey, Crowle, Messingham and Kirton in Lindsey.

Customer service

KCOM offers UK based customer service. 

  • Customer service telephone number – 01482 602555 (Open weekdays 8am to 8pm, Saturdays 8am to 5pm, Sundays 10am to 4pm)
  • Technical support telephone number – 01482 606101
  • Support via online chat 
  • KCOM registered office address:
    KCOM, 37 Carr Lane, Hull, HU1 3RE

Latest deals

Full Fibre – £39.99 – £69.99
Avg. speed: 100Mbps – 900Mbps

Compare Broadband Deals