EE Broadband

EE is one of the most reliable broadband providers in the UK offering home broadband, phone and mobile services to millions of UK homes. It’s well-known for its fastest 4G & 5G mobile network in the UK.

EE offers a wide range of broadband packages, including ultrafast full fibre, like its parent company BT. However, if you want a cheaper deal between the two, EE should be your choice.

EE

Overview

  • EE offers standard and fibre broadband packages. Fibre broadband plans come with various speed option, you can choose from 10Mbps to 900Mbps.
  • EE offers totally unlimited broadband with no fair usage limits.
  • EE Smart Hub (dual band, 802.11ac, 4 gigabit ports, 1 WAN port and 7 antennae) is included free of charge.
  • Broadband with landline option includes PAYG calls 
  • Home broadband customers who have subscribed for EE mobile can also get 5GB of free monthly mobile data.
  • Early cancellation credit is available for eligible new customers
  • EE offers award winning, 24/7 UK based customer support 
  • 24 month contract applies to all deals

EE Broadband Plans

EE offers standard and fibre broadband packages. Fibre broadband plans come with various speed options that help you choose from 36Mbps to 900Mbps.

EE Unlimited  

This ADSL plan comes with 10 Mbps average download speed and 1 Mbps average upload speed.

It is only suitable for light use as most households require higher bandwidth for popular activities such as streaming and online gaming. Unfortunately, this is also an expensive plan.

EE Fibre 

EE Fibre is the entry-level fibre plan with an average download speed of 36 Mbps and an average upload speed of 9 Mbps. 

EE Fibre is suitable for 2 – 5 users for HD streaming and browsing.

EE Fibre Plus 

EE Fiber Plus offers an average download speed of 67 Mbps and an average upload speed of 18 Mbps.

Download and upload speeds are ideal for families of 3 or more users, making it ideal for streaming high-quality video and online gaming.

EE Fibre Max 

Fibre Max plans offer three different ultra-fast speeds – 100 Mb, 500Mb and 900Mb over full fibre network (FTTP).

EE Fibre Max plans are great for streaming full HD and 4K videos on multiple devices and for online gaming.

  • EE Fibre Max 100 – 145Mbps avg. download speed / 28Mbps avg. upload speed
  • EE Fibre Max 500 – 500Mbps avg. download speed / 73Mbps avg. upload speed
  • EE Fibre Max 900 – 900Mbps avg. download speed / 110Mbps avg. upload speed

Reliability

Plan Avg. download speed Latency
Unlimited
Fibre

36Mbps
28.5Mbps 13.5ms
Unlimited
Fibre Plus

67Mbps
60.6Mbps 11.8ms

*Actual speeds received during peak times (8-10pm). 
Based on the Ofcom report 2021.

A lower latency score indicates less internet lag and the service is good for gaming.

EE Routers

EE offers three different WiFi routers to its customers.

  • EE Bright Box 1 router – Included in EE standard, ADSL plan
  • EE Smart Hub – Included in EE fibre broadband plans
  • EE Smart WiFi Router – Included in ultrafast broadband plans and Smart WiFi

EE Smart Hub

EE Smart Hub

EE Smart Hub is specially designed for EE fibre optic broadband connections. All fibre deals include it for no extra cost. 

The dual band router (2.4GHz (3×3 802.11b/g/n/ac) up to 290 Mbps speed and 5GHz (4×4 802.11a/n/ac) up to 1700 Mbps) is powered by 7 internal WiFi antennas for reliable, powerful WiFi signal around your home. 

There are four gigabit connections so multiple devices can be connected and WPA2 wireless security is enabled for complete protection. 

Specification

  • Built-in ADSL /VDSL2 /G.fast compatible modem 
  • 802.11 a/n/ac WiFi (“Wave 2” support)
  • Dual band router (2.4Ghz and 5Ghz bands)
  • Four gigabit Ethernet ports (LAN)
  • Can it handle ultrafast fibre speeds? – Yes
  • Maximum speeds – 1733Mbps
  • Number of antennas –  7
  • Cost: Free with EE broadband (usually costs around £120)

EE Smart WiFi Router 

EE Smart WiFi Router

The new Smart WiFi router features advanced technology and improved home WiFi performance compared to the Smart Hub.

Smart WiFi routers are designed to sync with WiFi discs to deliver faster speeds and performance in every room of your home thanks to its mesh networking technology.

With the intuitive EE Home app, you can set up and manage smart WiFi routers and WiFi discs to extend high-speed WiFi coverage in your home.

EE Smart WiFi

EE also offers a Smart WiFi add-on, which guarantees an unbreakable WiFi or internet connection and a strong signal in all rooms.

EE Smart WiFi includes EE Smart WiFi router with Smart WiFi Discs and a 4GEE WiFi Mini hotspot.

Features

  • Includes a more powerful smart WiFi router for stronger signal
  • WiFi extender or disc to eliminate WiFi black spots
  • 4G mobile data back up during broadband outages

Smart WiFi Discs

EE Smart WiFi Discs

Specifications
  • Dual bands (2.4GHz and 5GHz)
  • 802.11a/b/g/n + ac WiFi
  • Maximum speeds – 1733Mbps
  • Can support up to 60 devices simultaneously 
  • WPA , WPA2  security

Please note: 

EE provides up to 3 WiFi discs when subscribing to Smart WiFi. You can connect up to 6 discs to the router.

4G back up via 4GEE WiFi Mini hotspot 

4GEE WiFi Mini hotspot

Smart WiFi add-on includes 4GEE WiFi Mini which is setup to provide seamless WiFi connectivity by connecting the Smart WiFi router to EE’s 4G mobile network in the event of a broadband outage.

Inclusive 4G data:

  • 4GEE WiFi Mini with 2GB per month.
  • You get up to 250GB free 4G data during broadband outages.

4GEE WiFi Mini specifications:

  • 802.11 ac support
  • Up to 300Mbps speeds
  • WiFi range – 10 metres
  • Can connect up to 20 devices
  • Rechargeable 2,150mAh battery  with 12 days of battery life

EE TV

EE TV and broadband bundles include Apple TV 4K and BT Sport Ultimate. You can add other streaming services which will cost extra. 

Apple TV also includes BBC iPlayer, ITV hub and All 4 and you can add Netflix, Prime Video and access to HD & 4K content from iTunes and Apple TV app.

For the best TV experience on Apple TV 4K, you will need a 4K TV set. 

EE Apple TV

Features

  • Apple TV 4K
    Apple TV 4K subscription offers 3 months free Apple TV+ with 3 months extra on-demand videos, new and original series.
  • BT Sport
  • 70+ freeview channels
  • You can access on-demand videos and online streaming apps like BBC iPlayer, ITV Hub, All 4 and My5

EE TV add-ons

  • Now TV membership
  • Amazon Prime Video
  • Netflix
  • BT Sport Ultimate

Is EE TV any good?

Apple TV 4K offers the best streaming experience at 4K resolution at 3840 x 2160. It is important that you have a broadband speed of 30 Mbps and above and also have a 4K capable TV to enjoy 4K video.

BT Sport Ultimate allows you to watch live sports events such as Premier League football, the UEFA Champions League, Gallagher Premiership rugby, UFC and WWE

Customer Service

EE offers outstanding customer service to its broadband customers and always generated the best customer satisfaction levels in Ofcom surveys. It has been hailed as the least complained broadband service on Ofcom’s list of 2022.

EE came second after BT in Ofcom broadband customer satisfaction survey 2022 with 85% of satisfied customers.

Broadband customer service
  • Satisfied EE broadband customers – 85% (ranks 2nd)
  • Satisfied EE phone customers – 80% (ranks 2nd)
  • Number of complaints per 100k customers – 20 (ranks 1st)
  • Average call waiting time – 0.53 minutes (the shortest call waiting)

Overall, the report by Ofcom is quite positive about EE, with a short waiting time and fewest complaints.

EE Customer Support

You can contact EE’s customer service via one of the various methods listed below:

By phone – You can contact their customer service representatives that are based in the UK and Ireland. Telephone lines are available around the clock, they close at 9 p.m. on weekdays and 8 p.m. on weekends.

Social media – You can also connect with them on Twitter or Facebook.

By text message – EE’s broadband assistance service via text message is available Monday through Friday from 8am to 9pm, as well as Saturday and Sunday from 8am to 8pm.

Online community – You can often resolve your concerns via its live chat feature. Additionally, EE also provides instructional videos via their YouTube channel that can be accessed via their app.

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