Community Fibre Broadband Deals

Are Community Fibre Broadband Deals any good?

Advantages

• Reliable Speeds – Community Fibre offers some of the fastest broadband speeds in the UK, going up to 920 Mbit/s. This is particularly beneficial for households with high internet usage, such as streaming, gaming, or working from home.
• Symmetrical Speeds – The upload and download speeds are the same, which is not common with many broadband providers. Symmetrical speeds can significantly improve your experience, especially if you’re uploading large files or using video calls.
• Affordability – Compared to many other providers, Community Fibre’s ultrafast and Gigafast plans are very affordable.
• Equipment – The standard routers provided have built-in smart mesh networking technology, and the Gigabit broadband plan includes a WiFi 6 router for even faster speeds.
• Customer Service – Community Fibre is known for its responsive and helpful customer service.

Disadvantages

• Availability – Community Fibre is currently only available in London, which limits its reach.
• No Landline – Community Fibre broadband does not come with a traditional landline, which could be a disadvantage for some users, even though it offers VoIP-enabled home phone service as an add-on.
• Contract Length – The minimum contract length is 12 months, which might not be ideal for people looking for short-term broadband contracts.
• Limited Extras – Compared to larger providers, Community Fibre offers fewer extras like TV packages or mobile deals.

Speeds and Plans

Community Fibre offers various plans with different speeds. The speeds are symmetrical. This means upload and download speeds are the same.

• The 50Mbps Fibre broadband plan offers an average speed of 50Mbps.
• The 75Mbps Fibre broadband plan has an average speed of 75Mbps.
• The 150Mbps Fibre broadband plan provides an average speed of 150Mbps.
• The 200Mbps Fibre broadband plan offers an average speed of 200Mbps.
• The 500Mbps Fibre broadband plan delivers an average speed of 500Mbps.
• Lastly, the 1000Mbps Fibre broadband plan has an average speed of 920Mbps.

Linksys Velop WiFi 6 router

Community Fibre offers two types of routers for their customers, depending on the chosen broadband package.

The Linksys Velop WiFi 5 Router is provided for lower-speed packages. This dual-band router supports Wi-Fi 5, also known as 802.11ac technology. It creates a high-range mesh network with Intelligent Mesh™ Technology, ensuring a strong signal throughout your home. Additionally, it includes helpful features such as parental controls and guest access.

For the higher-speed 1 Gbps or Gigafast broadband plan, Community Fibre offers the Linksys Velop WiFi 6 System. This advanced router supports the latest WiFi 6, also known as 802.11ax technology. WiFi 6 offers faster speeds, greater network efficiency, and improved performance, especially in environments with many connected devices. Similar to the Wi-Fi 5 router, it also uses Intelligent Mesh™ Technology and provides parental controls and guest access.

VoIP Calls

Community Fibre offers broadband and calls packages and it uses a technology called Voice over Internet Protocol (VoIP) to provide phone services. No need to pay for line rental.

The add-on costs £10 per month and includes many benefits such like voice mail, call waiting, call forwarding, and call barring. The service also includes a dedicated app which allows you to make free WiFi calls to UK landlines and mobiles.

Please note that the VoIP service relies on broadband connection and electricity. If there’s broadband outage or a power cut, your phone service will not work. Therefore, it’s essential to have an alternative way to make calls, like a mobile phone, especially for reaching Emergency Services.

Community Fibre TV Deals

Community Fibre offers TV deals starting at £10 per month. To get this deal, you’ll need to renew your existing broadband contract.

The TV package comes with a Netgem 4K TV box, which is worth £149. This box supports WiFi and is compatible with Alexa.

You can record and pause live TV with it. It provides access to over 215 live channels, more than 40 apps, and 60,000 hours of on-demand videos.

You can connect an unlimited number of tablets and mobile devices to watch TV. The Community Fibre TV app is available to help you manage your streaming options.

Availability

Community Fibre is currently available in parts of London, specifically across 23 boroughs. Their full fibre FTTP network connects around 200,000 premises and has plans to expand, covering even more areas in the city.

Although its availability is limited compared to big providers like Virgin Media, Community Fibre offers a more reliable and affordable option for customers looking for ultrafast internet services in London.

Customer support

Community Fibre broadband customer support offers following options:

Online Form Submission

Customers can visit the Community Fibre broadband website and fill out an online form to address their queries or concerns. This method is convenient for those who prefer to communicate via written messages and allows users to provide detailed information about their issues.

Phone Support

Community Fibre offers a dedicated phone line. You can call 0800 082 0770 between Monday and Friday from 9am to 8pm, or on Saturdays from 10am to 4pm.

Social Media Channels

Community Fibre customers can send messages via Facebook and Twitter to get in touch with the support team. This is a quick and convenient way to receive assistance, especially for those who are active on these platforms.

Registered Address

If you prefer to send a letter or need to visit the company’s office, Community Fibre broadband’s registered address is Level 3, 83 Baker Street, London W1U 6AG. You can use this address to send any written correspondence or visit the office for in-person assistance.

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Providers

• Virgin Media
• Vodafone
• TalkTalk
• Sky
• Plusnet
• Hyperoptic
• EE
• Now
• Onestream
• Shell Energy
• Community Fibre
• Zen 
• KCOM
• Gigaclear
• Trooli
• Truespeed
• G.Network
• Cuckoo
• italk
• 4G Internet