Hyperoptic has always been a little different from most UK broadband providers. Instead of relying on the Openreach network or Virgin Media’s cable, it has built its own full fibre infrastructure. This gives Hyperoptic control over its service, installation, and speeds.
Two things stand out about Hyperoptic. First, every plan offers symmetric speeds. That means your upload is the same as your download. If you pick 150Mb, you get 150Mb both ways. If you choose 1Gb, you’ll have 1Gb upload as well as 1Gb download. This is a big advantage for anyone who relies on cloud storage, video calls, online gaming, or creative work.
Second, Hyperoptic supplies a Wi-Fi 6 router as standard. The Hyperhub (a Zyxel model) supports faster Wi-Fi speeds, WPA3 security, and mesh boosters. It’s modern hardware and better than what many smaller providers still hand out.
There are drawbacks. Coverage is limited. Hyperoptic is mainly available in cities and flats where it has installed fibre directly into the building. If you’re in a suburban or rural area, you won’t be able to get it. Hyperoptic has also moved to annual price rises, like most of the market. The increase is shown in pounds and pence, but it still means your monthly bill will go up during the contract.
What is Hyperoptic broadband?
Hyperoptic keeps things straightforward. It only offers full fibre. No copper, no fibre to the cabinet. Every connection is fibre into the property.
Key points at a glance:
- Symmetric speeds on every plan, from 30Mb to 1Gb.
- Unlimited data.
- Wi-Fi 6 Hyperhub router included.
- Digital Voice (home phone) available on any plan.
- Flexible contracts: 24 months, 12 months, or rolling monthly.
- Mesh boosters available as part of Total Wi-Fi.
- Social tariff (Fair Fibre) for eligible customers.
- Promotions including switching credit and occasional 30-day trials.
Broadband plans and bundles
Hyperoptic has a clear range of packages. All are symmetric, so upload and download speeds match. You can take them broadband-only or add Digital Voice if you want a landline replacement.
- 30Mb Full Fibre – entry-level. Enough for one or two people, basic streaming, browsing, and calls.
- 50Mb Full Fibre – affordable starter. Handles HD streaming, video calls, and light home working.
- 150Mb Full Fibre – aimed at small households or flat-shares. Multiple HD or 4K streams and regular remote work.
- 500Mb Full Fibre – good for families with many devices, gamers, and heavy streaming. Uploads at 500Mb make it strong for backups and large file transfers.
- 1Gb Full Fibre – Hyperoptic’s fastest. Suited to large households, power users, and smart homes where near-gigabit upload and download speeds are needed.
Contract choices are 24 months, 12 months, or rolling monthly. Longer contracts usually have the cheapest monthly price. Rolling monthly is more flexible but costs more.
Broadband and phone: you can add a Digital Voice service to any plan. The phone plugs directly into the router’s port, and you can port your existing number.
Social tariff: Fair Fibre offers 50Mb or 150Mb packages at lower cost for those on eligible benefits.
Who they suit:
- 30Mb/50Mb: single users or couples with light demands.
- 150Mb: small homes or sharers.
- 500Mb: busy families or heavy-use households.
- 1Gb: those who want the fastest possible speeds, or who work with large uploads and need the headroom.
Hyperoptic does not bundle big TV packages. It leaves entertainment to streaming apps.
Router
Hyperoptic offers the Hyperhub, a Zyxel Wi-Fi 6 router. It offers:
- Dual-band Wi-Fi 6 (802.11ax).
- WPA3 security.
- Multiple gigabit Ethernet ports.
- Mesh support through Zyxel’s MPro Mesh.
- Phone ports for Digital Voice.
This is modern hardware, on par with what the biggest providers include. If you want extended coverage, you can add mesh boosters from Hyperoptic under the Total Wi-Fi option.
What is Hyperoptic Total WiFi
Hyperoptic Total WiFi is an add-on that helps improve Wi-Fi coverage across your home. It uses a mesh setup that includes a small Minihub unit, which connects to your existing Hyperoptic connection and extends your wireless signal to areas where it might otherwise drop off. It connects either wirelessly or via Ethernet and helps reduce weak spots in places like bedrooms, loft spaces, or converted garages.
Because it shares the same fibre connection as your main Hyperoptic broadband service, it doesn’t increase your speed — but it helps ensure the speed you already have reaches more of your home. Devices automatically switch between nodes as you move, keeping the connection reliable whether you’re working in one room or streaming in another.
You can add Total WiFi to your plan when you sign up, or later through your online account. The mesh unit is plug-and-play and designed to work straight out of the box. For larger properties, there’s the option to request a second unit if needed. Unlike basic range extenders, the mesh setup creates a single network across the whole property, so you won’t have to switch manually between Wi-Fi names.
Installation and Wi-Fi
Hyperoptic installs fibre to the premises. An engineer brings fibre to an optical network terminal in your home. The router plugs into this via Ethernet. In buildings already wired, setup is often quick.
Wi-Fi coverage depends on your property. The Hyperhub is usually strong enough for small and medium homes. Larger or more complex layouts may need mesh boosters. Hyperoptic sells these, or you can use your own system with the Hyperhub.
Performance is excellent thanks to symmetric speeds. Video calls, uploads, and cloud services are smoother than on providers with slower uploads. Latency is also low, which is good for online gaming.
Is Hyperoptic any good?
Performance is where Hyperoptic shines. Speeds are reliable because it’s true full fibre with no copper. Uploads are the same as downloads, so day-to-day use feels faster than on many rivals. Latency is low, making it ideal for gamers and remote workers.
Value is also strong. Monthly prices are often lower than BT, Sky, or Virgin Media at the same speeds. The option of rolling monthly contracts adds flexibility you don’t often see elsewhere.
Customer service gets mixed reviews. Hyperoptic isn’t included in Ofcom’s regular broadband complaint tables, so there’s less independent data. Trustpilot reviews are generally positive about speeds and value, but there are some reports of billing or support delays. The company does offer reassurance with a price-match promise, switching credit, and 30-day trials in certain areas.
Pros
- Symmetric upload and download speeds.
- Wi-Fi 6 Hyperhub included.
- Rolling monthly contracts as well as fixed terms.
- Social tariff for eligible households.
- Switching credit available.
Cons
- Coverage is limited to selected cities and buildings.
- Annual price rises now apply.
- Mixed customer service feedback.
Alternatives
If you can’t get Hyperoptic, or you want to compare, look at:
- BT: Uses the Openreach network, widely available, with extras like Hybrid Connect and Complete Wi-Fi.
- Sky: Similar coverage, strong router, and TV bundles.
- Virgin Media: Own cable network, multi-gigabit speeds, and large TV packages.
- Vodafone: Often the cheapest on Openreach, symmetric speeds available in CityFibre areas.
- Plusnet: Affordable Openreach plans, though without symmetric upload.
- Community Fibre: In London, symmetric multi-gigabit at competitive prices.
Your best option depends on postcode. If you’re in a Hyperoptic area, its combination of price, speeds, and symmetric uploads is hard to beat.
Our verdict
Hyperoptic is one of the most attractive broadband providers where it’s available. Its symmetric speeds, Wi-Fi 6 router, and competitive pricing make it an excellent option for families, gamers, and home workers. The rolling contract option is also a plus for anyone who doesn’t want to be tied down.
The main drawbacks are availability and price rises. If you’re not in a Hyperoptic building, you can’t get it. And annual increases mean the monthly bill will change during the contract.
Overall, if Hyperoptic covers your home, it’s well worth shortlisting. For those who need fast uploads as much as downloads, it’s one of the best choices on the UK market. If you can’t get it, BT, Virgin Media, and Sky are the big names to compare, while Community Fibre is a strong alternative in London.
About Hyperoptic broadband
- Hyperoptic was launched in 2011 in London and built its own full fibre network rather than using Openreach, initially focusing on apartment blocks and new-build developments.
- By June 2025 the company reported more than 1.9 million homes passed and had crossed 400,000 residential customers; a September 2025 update cited 374,000 subscribers earlier in the year as growth continued.
- Trustpilot shows an “Excellent” rating, with Hyperoptic highlighting more 5-star reviews than several big rivals and noting recent awards on its page.
- Hyperoptic won Which?’s Great Value Provider recognition in 2025 and took Uswitch’s Best Telecoms Innovation award the same year for its managed Wi-Fi solution.
- The provider offers a Fair Fibre social tariff on rolling terms at 50Mb or 150Mb, aimed at eligible households on certain benefits, with free activation promoted.
- Hardware has been upgraded to the Wi-Fi 6 Hyperhub (Zyxel EX3301) with mesh capability and WPA3 security; setup guidance is published on Hyperoptic’s site.
- Following Ofcom’s January 2025 rule change requiring any rises to be stated in pounds-and-pence, Hyperoptic moved from its no-rises stance to a fixed annual increase model for new contracts.